We would like to offer you the best care and clear communication. A mutual relationship of trust is very important for this. Despite our good intentions and efforts, you may feel that we have approached you carelessly or incorrectly. We would like to hear from you if you are not satisfied and invite you to discuss this with us in confidence.
Make an appointment with us to clarify the problem. This usually resolves many uncertainties.
If we cannot reach a satisfactory solution for you together, you can submit a written complaint to the independent complaints committee of the SKGE. There are no costs associated with the complaints procedure.